TIPS - Before your Video Consultation Appointment

Accept Invites and confirm your appointment

Registered users by logging in to the account

Guest users from the appointment Invite (E-Mail/SMS)

Request Alternate Appointment

Request your preferred date and time by selecting Reject icon from your invite.

What do I need to connect ?

Good internet connection
Avoid delays & Interruptions.

Compatible browser
to Connect

devices to connect.

Unregistered Users

Step 1: Reference Number

Step 2: Select Guest User

Step 3: Enter your Details

Step 4: Consents

Steps to Enter the Waiting room (Registered Users)

During your consultation

You can Chat, Screen Share & Send Files to your Clinician

After your Consultation

You can view and manage past consultations (View Recordings/Print)

TIPS: Before the video consultation

Test the device - Such as smartphone, tablet (eg, iPad), laptop, or desktop computer, and check

  • Internet connectivity - Use broadband internet connection >1 Mbs or confirm the availability of a strong Wi-Fi/4G signal. If possible, use a wired connection
  • Power - Check the device battery is fully charged or it is plugged in
  • Camera - Adjust the position or angle so that you can be clearly seen by the doctor
  • Microphone and speakers - Test them before the consultation.

Room - Find a private quiet space where the sound from the video consultation will not be overheard by others.

Lighting - Ensure the room is well lit. Cameras need more light than the human eye to produce a quality image. Use a broad light source with daylight, as this lessens shadows and reduces contrast. Position yourself towards the source of light, eg, if the window is the source of light, look towards it when looking into the camera. Avoid a high intensity light behind you as this darkens the image and the doctor may not be able to see you clearly.

Appearance - Check your appearance on the screen. Is the camera at the right distance from you so that the doctor can see you or the relevant body part for examination, and not just your face?

Examination - Depending on the reason for the consultation (eg, a rash or swelling), consider wearing clothing that would enable the doctor to examine you by video.

Measurements - If you have home devices such as a thermometer, blood pressure or blood glucose measurement monitor, do the measurements as needed before the consultation.

Questions and notes - Consider making a written list of concerns and queries before the consultation and record any important information about medical history such as allergies.

Medication(s) - Prepare the list of current medication(s) you are taking.

Smartphone functions and features - Familiarise yourself with the settings, functions, and features of your phone video consultation app, including the mute button or the video on/off button.

BMJ Patients guide to video consultation

TIPS: During Video Consultation

Introduction - Introduce yourself, and inform the doctor at the start of the consultation of who else is with you if they are out of view.

Audio and video - Check the doctor can see and hear you clearly; otherwise a telephone consultation may be more appropriate.

Notes - Make notes of key points and actions.

Questions - Do ask questions and share any concerns you may have as you would in a face-to-face consultation.

Help Videos

Help links for Video Consultations
NHS Video Consultation – English
NHS Video Consultation – Arabic
NHS Video Consultation – Bengali
NHS Video Consultation – Bulgarian
NHS Video Consultation – Italian
NHS Video Consultation – Polish
NHS Video Consultation – Punjabi
NHS Video Consultation – Romanian
NHS Video Consultation – Urdu
NHS Video Consultation – British Sign Language